Q. My house electrical circuit trips when the unit is switched on.
A. This normally means the element has overheated generally due to
the unit being tilted during use and the element has blown. You
can purchase a replacement unit from our Customer Service Team.
Q. I have filled the unit with hot water as per instructions, but it will not
heat up.
A. Empty it out and refill with cold water. Occasionally, filling the boiler
from empty with very hot water can trip the thermal cut-out.
Q. The unit almost comes to the boil but switches off again or just
gets warm.
A. Unit requires descaling, use ordinary kettle descaler and follow
manufactures instructions.
Q. What is the steam pressure?
A. Approximate 2psi (0.1 bars). It is not sold as a pressurised system.
Q. What is the small button on the back for?
A. That is a pressure release valve in case the hose or attachments
get blocked.
Q. There isn't much steam coming out anymore.
A. It is nearly empty. Refill with clean water.
A. It requires descaling. See instruction manual.
A. The hose or attachments are partially blocked. Let them cool off
then blow down them.
Q. There is water spitting out of the hose.
A. It is overfilled. Switch off and empty some out.
A. Steam is condensing in the hose. Switch off and hold hose upward
for a few seconds. Then switch on and continue.
Q. The floor towels keep falling off.
A. When fitting them, cross the drawstrings over then pull so the towel
goes over the edge of the head. Tie one string off then pull the
other one as hard as possible. Tie it off to its adjacent hook and
repeat previous with other string. Then tie them together.
Q. Will it clean my oven?
A. It is good for regular cleaning but deposits that have been left for
a couple of years will need an appropriate cleaner applied to the
oven.
Q. Can I put additives in my cleaner?
A. No, this will damage it and invalidate the guarantee.
Q. What about laminate flooring.
A. Yes but avoid steaming it for long periods otherwise it will warp or
lift from the adhesive.
Always check the suitability of materials before steam cleaning.
Always be aware that steam is being produced whilst all tools are in
operation.
Wear suitable clothing and protect your hands if necessary with heat
resistant gloves.
Upholstery Cleaner: Do not use on Draylon® or similar materials.
Upholstery Cleaner: When using on curtains or upholstery, always
check a small are (ideally one not normally
exposed) for colour fastness before proceeding
to clean the entire piece of furniture.
Floor Cleaning Head: Before using the floor cleaner, use a vacuum
cleaner to pick up the larger dirt and grit particles.
Floor Cleaning Head: Used bonnets can be cleaned in the washing
machine.
Window and Tile Cleaner: Antique glass and stained glass may be
brittle and can crack under extreme temperatures.
